• It normally takes about 5-10 minutes before an email is sent to both the applicant and the references. IMPORTANT: Jan 5, 2016 - Emails are on a 24 hour delay. Please wait 24 hours before contacting us about reference emails.

    Letter of reference page

    Some programs do not require references. If a program does not require references, after answering the question, “Do you waive the right to request access to the information provided by your references,” the letter of reference section is completed, and the applicant should click “Save & Continue.” To find out the preference of the program on letters of reference please contact your program.

  • To reset your password visit the Login Page and click on the “Forgot your password?” link. 

    Forgot my password link

     On the “Forgot Your Password?” page, enter the email address associated with the user account and click on the “Reset My Password” button.

    Forgot password page

    A new page will open called “Password Reset Email Sent.” Read the instructions, and then log on to the email address linked to the user account and find the “Password Reset Email” that was sent by the Graduate Education Toolkit. 

    Rest email sent confirmation

    Open the email and click on the link in the email. After clicking the link the “Change Password” page on the Application website will show up automatically.

    On the “Change Password” page, the username displayed on the screen will be the one associated with the email. Enter in a new password and click “Save.”

    NOTE: At this point a new password must be entered and saved; an applicant cannot go back to the login screen to re-enter an old password.  You cannot enter a password used in the past, it must be a brand new password.

    Change password page

    Once a new password has been entered, the application can be continued. If this password reset process does not work, please contact support. 

  • If a password reset email was never received, first check the email spam folder. If it’s not there, a different email may have been used to create the account. To verify it’s the correct email, search for the “Graduate Application Welcome Email”. If no welcome email can be found, and all other emails that could be associated with the account have been searched, please contact support.

  • If the reset link doesn’t work it either expired because it was more than 24 hours old, or the link was already clicked. Please request a new password. 

  • Our new application system is separate from the old system. The applicant cannot use their login information from the old system to use the new system and vice versa, they are separate accounts.

    Please use the old system for applications started for the following terms:

    • Winter 2015
    • Spring 2015.

    Please use the new system for all terms after spring 2015, including:

    • Summer 2015
    • Fall 2015
    • Winter 2016

    The old system requires a Login ID and Pin (see the screenshot below)

    Old system home screen

    The new system requires an email and a password (see the screenshot below)

    New system home screen

    For help with the old system, please contact support.

  • As of September 2, 2015, the letter of reference system is now part of the new online application. Applicants will find information about adding references when applying to the Graduate School.

  • All new applications should use our new application system. 

    Log in or create an account at http://oregonstate.force.com/GradAppLogin

  • The progress bar provides information about what stage the application is in. 

    • Inactive steps are gray
    • Active steps are orange
    • Completed steps are green

    When a step is completed, the progress bar will change. “In Progress,” “Ready to Submit” and “Submitted” are a few of the different steps that must be completed in order for an applicant to be considered for a Graduate Program.

    Download a more detailed explanation of all the steps and stages of the progress bar.

  • Check the type and size of document that is being uploaded. We only accept PDF or TIF files under 10mb.

    Requirements for specific documents can be found in the instructions on the “Document Upload” page of the application. It’s preferable that documents are uploaded to the application. These documents should not be mailed to the Graduate School via regular mail or email. If an applicant has more than one application, documents must be uploaded to both in order for both applications to be complete. 

  • Documents can take one business day to process. If a full business day has passed, and the document is still not shown as received on the application review page, please contact support.

  • Using the search bar under Prior College, make sure to type in at least four letters for the search to work. 

    Prior college search

    If the full name of the college has been entered and it cannot be found on the list, type the word “Other” into the same search bar. After “Other” has been entered, select it from the list beneath the search bar. This option will allow the college to be manually entered in as a previous college. 

    Other prior college search

    After other has been selected, an applicant can enter in all of the necessary information regarding their prior college.

    Other prior college form

  • The “Add New” button only needs to be used when entering in more than one college.

    If the “Add New” button has been pressed in error, and the application is not showing the prior college section as 100% completed, go back to the prior college section and press the “Remove” button next to “Prior College 2.”

    Prior college 2 addition

    In rare occurrences, the prior college section will cease to load. Clicking the “Add New” button too many times can cause this issue. If the prior college section won’t load, please contact support. 

  • You can’t submit your application if our system, or the payment process system, is down for maintenance. If they are down, the Application Checklist page will have a message at the top.

    If you do not have all the required questions answered you cannot submit your application.  The status of completed questions can be viewed on the “Application Checklist” page. Every section must read 100%, and the overall progress must be 100%, before an application is approved and can be submitted. The “Submit Application” button will remain un-clickable until every section has been completed. 

  • If a payment has been successfully made, and the application has not been submitted, do not attempt to pay again.

    Please contact support by email and include:

    • What the issue is
    • Confirmation of the payment
    • What program you are applying for
  • If the error message “Nickname Already in Use” appears when trying to create an account, an account associated with the email has already been created. Try resetting your password. If the password can’t be reset, please contact support. 

  • The Graduate School online application is powered by Salesforce. Salesforce is ending their support of Internet Exploer 7 and 8 in the summer of 2015. Some parts of the application may not work if you are still using Internet Explorer 7 or 8. You should upgrade to version 9 or higher. For more details, please refer to this statement from Salesforce.